SHRM's Civility Index measures how civil we are at work and beyond. We surveyed 1,611 U.S. workers how often they experience or witness uncivil behavior in their daily lives and in the workplace. The current Civility Index score is 42.3 out of 100, revealing that incivility is not a rare experience among U.S. workers in their everyday lives – and signals a need for people and organizations to take action to prevent incivility from rising to detrimental levels. What is the business impact if we d