What Is A Service Level Agreement (SLA) In Call Centers? - Call Center Pro Strategies
3:36
YouTubeCall Center Pro Strategies
What Is A Service Level Agreement (SLA) In Call Centers? - Call Center Pro Strategies
What Is A Service Level Agreement (SLA) In Call Centers? In this informative video, we will provide an overview of Service Level Agreements (SLAs) in the context of call centers. SLAs are formal contracts that outline the performance standards and quality expectations between a call center and its clients. We will break down the essential ...
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