Explore what a help desk is and learn everything from its key features and benefits to types, software solutions, and management best practices.

Mar 29, 2021 · What is a help desk? A help desk is a software tool or team of human agents that enable a company to support its customers in real time.

There are various types of help desks, including IT support help desks, customer service help desks, and business help desks. Each help desk has a distinct user base, enabling IT and …

A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert …

These are examples of when a helpdesk ticket is needed. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact …

Nov 10, 2025 · A help desk is a centralized system designed to assist internal and external users—whether customers or employees—who need help with IT systems, software, …

Jul 10, 2025 · A Helpdesk is a centralized support system designed to manage and resolve internal or external service requests efficiently. It serves as the frontline for handling inquiries, …

A help desk is a specific type of customer service software designed to centralize support requests, track issues, and streamline resolutions through features like ticketing, self-service …

Nov 27, 2025 · Help desk is a centralized system or team that handles support requests related to technical issues, services, or product queries from users or employees.

A help desk is a support center where customers and employees can find assistance with technical issues, often through phone, email, or chat.