Enable agents to chat, take calls, work on cases, and see relevant information all in one place. Enable legal teams to quickly categorize and prioritize requests. Discover, prioritize, and …

Agent Workspace uses the Advanced Work Assignment (AWA) feature to automatically assign work items to your agents based on their availability, capacity, and skills.

There are 3 part of agent workspace series. I have explained it right from scratch like how to configure form, list, create new UI action, related list and all other functionalities.

Apr 25, 2023 · ServiceNow Agent Workspace is a platform that enables agents to provide better customer service by providing them with a unified workspace that brings together customer …

Dec 5, 2024 · Prior to the Next Experience, ServiceNow dipped their toes in the enhanced UI waters by introducing the Agent Workspace (and the ability to create your own Workspaces …

Get an overview of Configurable Workspace so you can understand how to configure and use it for your organization. A workspace provides a suite of tools in a single, focused work area that …

Apr 5, 2024 · Agent workspace is a comprehensive solution that links with virtual agent, knowledge Base, Catalog, Predictive Intelligence, and Advance work assignment (AWA), …

Introduced in ServiceNow’s Madrid release, Agent Workspace presents a single pane view for agents to respond to task types, view the full context of issues and get relevant AI-assisted …

This lab will cover multiple real-life tasks you may be asked to accomplish for Workspaces as a ServiceNow Administrator or Developer. Through these exercises you will learn more about …

Mar 24, 2022 · This article is intended to explain the differences between Agent Workspace technology and configurable workspaces for existing customers that may be utilizing Agent …