Jan 1, 2018 · This paper deals with the in-store customer shopping experience of a supermarket and found that merchandise assortment, interaction with staff and the internal shop environment and …

Jun 1, 2025 · In the context of contemporary consumer behaviour, businesses face the necessity of adopting new sales strategies that encourage positive consumer responses. This study aims to …

Imagine a supermarket where every interaction, from entering the store to checking out, is smooth and enjoyable. This is the vision of exceptional Customer Experience (CX) Design in supermarkets and …

Explore the importance of customer service excellence in the grocery industry and how it drives customer loyalty and satisfaction.

Introduction COVID-19 has driven customers online and brings the role of physical retail space into question. The leading food retailers in our Customer Experience Excellence research have linked …

Sep 20, 2023 · Thankfully, they tested the change before large-scale rollout and learned that customer dissatisfaction with the pricing change led to negative sales lift. Discounts and promotions improve …

Dec 19, 2024 · Supermarket management is changing as cutting-edge technologies redefine efficiency, customer engagement and supply chain optimisation. These advancements are enhancing …

Identifying Touchpoints in Customer Experience Identifying touchpoints in customer experience is essential for effective supermarket journey mapping. Touchpoints are moments where customers …

Jun 9, 2024 · These policies collectively help maintain efficiency, safety, and customer satisfaction in the supermarket. Customer Service Policy The customer service policy in the retail industry, particularly …

Customer experience determines the success of your retail business. Here are some examples of bad CX in retail, and how to avoid them.