Sanas Supervised AI enables contact centres to scale AI-led customer conversations while keeping a human supervisor in control. Announced at CCW Nashville, the platform allows supervisors to oversee ...

SAP launches Autonomous CX assistants to connect marketing, commerce, sales, and service workflows with business data and customer context, designed to reduce CX friction. The launch comes as an index ...

OpenAI just bet big on always-on AI agents capable of running entire projects without supervision. Gartner says most enterprises deploying agentic AI this way will abandon it within two years. We ...

For many retailers, the website used to be the starting point of the customer journey... that assumption is starting to look dated. A growing number of consumers are asking ChatGPT, Gemini, Claude, ...

Brian Donohue, VP Product at Fin, tells CX Today how businesses should structure their growing ecosystem of AI agents, from customer-facing bots to internal copilots, without creating new data silos.

Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of ...

Having positioned the technology as a tool to improve both service operations and commercial outcomes, this ensures faster support for stronger customer retention. As a result, CX leaders should treat ...

A supply-chain attack involving the open-source LiteLLM framework potentially exposed more than 2,500 organizations worldwide, according to research from cybersecurity firm CloudSEK. CloudSEK ...

Rob Wilkinson speaks with Rodney Hassard, Head of Product, Applications Group at Vonage , about how intelligent workspaces are reshaping the agent experience... Rob Wilkinson speaks with Rodney ...

NiCE has plenty to celebrate after its second-quarter earnings call, but the vendor also revealed the work customers must do before AI can deliver at scale. The company secured its largest-ever CXone ...

HubSpot has launched Agent Hub and Agent Builder to help go-to-market teams manage AI agents from one CRM workspace. The public beta targets AI agent sprawl, a growing challenge for teams that have ...

Gartner has published its 2026 Magic Quadrant for Conversational AI Platforms, and the market looks considerably different from a year ago. Two new vendors have entered the quadrant – Salesforce and ...