IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI ...

A Winning CX Strategy for Black Friday Success. Martin Taylor of Content Guru discusses the role of the contact centre on ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru - contact ...

Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and ...

Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025. Contact centre award for content guru ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...

Nearly all (98%) of UK businesses today are using at least one team collaboration tool. Of tools in use, Microsoft Teams is by far the most popular, with over 90% of UK businesses currently using it.

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre. Data published by police.uk shows that for the period January to August 2025 ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost half (48%) of Gen Z customers have abandoned a ...

Capita plc have announced it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two ...