AI is no longer just a tool—it’s a teammate. As work gets redefined, HR faces a pivotal leadership moment. This article explores how to redesign roles, culture, and strategy for the age of ...

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

The research firm believes generative AI's broader potential remains untapped because companies fear recurring cloud costs.

Intel has released communications to its employees that it will be laying off workers in its Intel Foundry manufacturing ...

“Enabling the fast-changing world of AI means we look forward to the things we will build over the next year, but which we ...

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

Klarna has launched a hotline to an AI avatar of CEO Sebastian Siemiatkowski where consumers can provide conversational ...

Block is uniquely positioned with an integrated consumer and merchant platform few competitors can match. Find out why XYZ ...

An article by Georges Al Feghali, Board Member, Executive Vice President, Consulting & Transformation at CXG In a ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...