Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...

Gong's revenue AI platform chosen to drive sales productivity and improve execution with automation and insights SAN FRANCISCO, Oct. 16, 2025 /PRNewswire/ ...

Zight's latest updates simplify customer support by combining video context, automation, and integrations to eliminate guesswork and speed up resolutions. SAN FRANCISCO, Oct. 14, 2025 /PRNewswire/ -- ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support system and are now threatening to leak them unless the company pays a ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...