Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Discover how CoSupport AI is reshaping customer support with intelligent automation—cutting resolution times by up to 80%, boosting CSAT, and integrating seamlessly with top platforms like Zendesk and ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Discord has confirmed that hackers had managed to compromise one of its third-party customer service providers, accessing the personally identifiable data of some users. The data belongs to people who ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

Home health and hospice agencies that perform best in recruitment, retention and staff training tend to score higher on Consumer Assessment of Healthcare Providers and Services (CAHPS) surveys, ...