Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

The agency believes a single and logical version of the truth will enhance operational efficiency and improve customer ...

Australians are losing an average of $16,000 to SIM swap fraud as telcos struggle to implement even basic security. Here’s ...

Discover how CoSupport AI is reshaping customer support with intelligent automation—cutting resolution times by up to 80%, boosting CSAT, and integrating seamlessly with top platforms like Zendesk and ...

New data center jobs pay $23/hour, but 40,000 workers face automation risk from AI. Local leaders ponder AI jobs transition ...

Full Spectrum Technology Group announced today the acquisition of Automated Environments, a Berkeley-based home automation company serving the East Bay since 1992. The transaction, which closed on ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...