Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Business Insider's 10th annual list of the most innovative CMOs includes big companies like Walmart and challengers like ...

Despite a steady labor market, many U.S. companies are under pressure to reduce costs because of global uncertainty linked to ...

Business Tech News #1 – Klarna is hiring back human help after ... CEO Sebastian Siemiatkowski acknowledged that overemphasis on cost-cutting led to poorer service and emphasized the necessity ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service quality. After laying off around 700 workers and heavily investing in AI for ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing ... as capable of doing the work of 700 support agents. That strategy helped save $10 million on marketing and contributed ...

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

The formerly state-owned telecoms biz said in 2023 that it aimed to shed as many as 55,000 jobs by 2030, equating to 42 ...

Key Takeaways AI agents are streamlining enterprise operations and cutting costs across sectors.Businesses report up to 67 ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with ... touting its AI chatbot as capable of doing the work of 700 support agents. That strategy helped save $10 million ...