I asked an AI chatbot based on Klarna's CEO to share its views on artificial intelligence.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Klarna opens a direct line to CEO Sebastian Siemiatkowski for its customers to offer feedback and ask questions – with the ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Klarna CEO Sebastian Siemiatkowski recently warned that AI could very well trigger a global recession. Companies—including ...

BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

Find out how Klarna achieved profitability and what credit unions can learn about leveraging technology for their members.

AI is no longer just a tool—it’s a teammate. As work gets redefined, HR faces a pivotal leadership moment. This article explores how to redesign roles, culture, and strategy for the age of ...

Remember when everything was ‘blockchain’? AI will plateau just like other hyped-up technologies in the past – but that doesn ...