Consumers in the U.S. regularly experience frustration and inconsistent outcomes when they connect with a customer service ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call ...

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

The Commission will vote on deleting obsolete broadcast rules and on issues relating to robocalls, call centers, spectrum and ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Carr says the FCC will vote on reforms to encourage companies to bring call centers to the US this month, as well as look into a proposal that would “require call takers to be proficient in American ...

FCC Chair Brendan Carr sits down with CNBC's Arjun Kharpal to discuss Anthropic, Paramount's bid for Warner Bros Discovery ...

Stricter enrollment requirements will make it more difficult to qualify for this federally funded low-income internet program. State and local resources may help fill the gap.

The FCC Chairman Brendan Carr weighs in on AI startup Anthropic's fallout with the US Pentagon federal blacklist.

Carr isn’t enforcing the equal time rule on broadcast radio, which relentlessly defends Trump and attacks Democrats. The FCC ...

Charter Communications, operator of the Spectrum cable brand, has obtained Federal Communications Commission permission to ...

Critics of Carr point out that his threats of equal-time enforcement apply unequally since he hasn’t directed them at talk ...