AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing ...

The collapse of Bul Auto on Central Avenue in Colonie and the criminal case against owner Vladimir Ranguelov seemed to come ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care.

The government is facing questions about why a multi-hour outage originating in a US-based cloud region belonging to Amazon Web Services caused service disruption to UK banking giants and HMRC.

As of October 3, Tesla had 15 days to respond to the accusations. Current or past Tesla Insurance customers who believe their ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Click Intelligence developed an airline Dissatisfaction Index using four indicators to determine the most hated airlines.

By 2022, federal and state law enforcement raided the water and sewer board office in Prichard amid an “all-encompassing” ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...