The collapse of Bul Auto on Central Avenue in Colonie and the criminal case against owner Vladimir Ranguelov seemed to come ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub for Samsung Care.

The government is facing questions about why a multi-hour outage originating in a US-based cloud region belonging to Amazon Web Services caused service disruption to UK banking giants and HMRC.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Click Intelligence developed an airline Dissatisfaction Index using four indicators to determine the most hated airlines.

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Imagine having someone send you money through Western Union, but when you go to pick up the money, you’re told you can’t get the money after all. You’d probably be pretty upset. But think about it ...

This story is part of KXAN’s “TxTag Troubles” investigative project launched May 7, 2023. Following related reports in recent years, our team rededicated its resources to this major consumer issue, ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Verizon is in hot water over a major initiative it rolled out earlier this summer. A few months ago, Verizon (VZ) launched a risky solution to a growing problem that impacted customer trust and ...

Years of underfunding have forced the Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service woes that the Trump Administration ...