Ever been stuck talking to an AI customer service rep? New York City wants to do something about it. The Department of ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

Regulators now expect proof behind every claim about what automation does for customers. CX leaders hold that evidence. Few ...

Technician cleaning out an LG dryer in a Chicago laundry room A+ Appliance Repair and Maintenance of Chicago has released a pre-winter checklist for Chicago homeowners. It covers four cold-weather ...

Every Florida resident is familiar with this repeated refrain: Build a hurricane kit and stay prepared. But that advice should be followed outside of hurricane season, too. ➤ Weather alerts via text: ...

Losing your biggest customer is terrifying. Here's a CEO's exact playbook for how to recover revenue and build a stronger ...

Many conventional cleaners are harsh. Strong acids and bleach-heavy formulas strip grime quickly, but they also leave fumes, ...

Customer churn costs U.S. businesses $3 trillion per year. Here are four reasons customers leave and powerful strategies to ...

Let dispatch messages wait until the driver is stopped. Tell customers that technicians return calls between jobs, not during ...

This guide compares five AI software tools for home service businesses, covering call handling, scheduling, reviews, job ...

Independent software vendors (ISVs) can use this checklist to plan for security incidents that affect customers and partners.

Leadership Forum how they handle customer inquiries after hours. Artificial intelligence factored into many answers, as did ...