Spread the loveWhen it comes to understanding user behavior, cohort analysis is a powerful tool. It helps businesses and ...

A few weeks ago, my family was upstairs at home and melting. The kind of melting where nobody wants to sit anywhere, everyone is slightly damp, and the dogs relocated to the cool tile floor. I went ...

This week’s CX analytics round-up examines AI-driven intelligence, data governance, observability and the transition to real-time decisions. Customer analytics is moving into a new phase as AI changes ...

What happens when AI builds the software your company needs? From smarter reporting to unexpected business discoveries, the economics of enterprise technology are changing.

On Wednesday, 16 September 2026, Google Drive experienced an issue where a subset of traffic was dropped for a duration of 39 minutes. We sincerely apologize for the disruption this incident caused to ...

OpenAI introduceert een Data agent in ChatGPT Work. De agent koppelt aan goedgekeurde bedrijfsdatabronnen, onderzoekt wijzigingen in cijfers en bouwt interactieve dashboards. Gebruikers sturen de ...

Establishing network-level perimeters with VPC Service Controls (VPC-SC) is a critical step that can help you protect your cloud environment against data exfiltration, compromised accounts, and ...

On Tuesday, 18 August 2026 at 16:58 US/Pacific, an incident affecting Google Drive occurred for a duration of 12 hours and 42 minutes. Customers located in Australia, Philippines and New Zealand ...

Consumers see higher prices and reduced customer support in a time of record corporate profits, and it’s weighing on their satisfaction, ACSI finds. Dropping customer satisfaction has yet to result in ...

Microsegmentation tools stop attackers from moving sideways. Once ransomware operators land on one machine, everything that follows credential harvesting, domain escalation, mass encryption depends on ...