The Evolving Role of AI in Business Process Outsourcing - IT News Africa | Business Technology, Telecoms and Startup News ...

The Customer Experience Centre will explore modern frameworks to evaluate and enhance customer experience across SAP’s ...

Agentic AI turns this problem into an opportunity for lenders and brokers. Using AI agents, it automates the small business ...

Algorithmic bias refers to systematic and repeatable responses in a computer system that create unfair outcomes ...

The P.E.I. government is looking for a "new model" to appoint people to the Island Regulatory and Appeals Commission, as well ...

Investors and regulators now expect proof that your AI is trustworthy. Here's how founders can build audit-ready processes before the questions start.

GlobePRWire.org, a digital press release distribution platform focused on finance, technology, crypto, and business sectors, ...

To evaluate ROI, CIOs must establish a pre-AI baseline and set benchmarks upfront. Leaders recommend assigning ownership ...

According to pro forma financials published at the time of the listing, Cell C generated R13.7-billion in revenue in the year ...

If your AI pilots aren’t turning into real business value, the problem likely isn’t the tech itself—it’s the operating model. The 5Rs Framework offers a structure to align teams, processes, and ...

Business leaders in Cumbria have expressed concerns that the budget will make things harder for businesses and entrepreneurs.

For too long, accountability in federal financial management has been treated as a compliance exercise rather than a ...