With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

Needham names Verint Systems its top pick for 2025, citing positive catalysts including contact center spending improvement.

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

Phil Zammit, Vice President – APAC (including India, Japan, and Greater China), at US-based contact center firm Avaya, told ETTelecom previously that combining AI with sentiment analysis ...