Needham names Verint Systems its top pick for 2025, citing positive catalysts including contact center spending improvement.

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

Olusegun Adegbesan, a US-based electrical engineer in this interview with NURUDEEN ALIMI shares information about why it ...

NICE faces stiff competition in the Customer Engagement and Financial Crime and Compliance business segments. Customer Engagement offerings include transformative solutions like CXone that enhance ...

We recently published a list of Complete List of All AI Companies Under $2 Billion Market Cap. In this article, we are going ...

It remains unknown how many patients are affected by the incident. The Qilin ransomware group claims to have leaked 400 ...

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

For modern businesses operating in today’s digital-first economy, accepting card payments isn’t optional. Yet for many ...

Avaya aims to create a truly saleable solution using whichever cloud solution you're most comfortable with. For small and medium-sized businesses that are happy to rely on third-party suppliers ...

Avaya Experience Platform™ (AXP) empowers banks to accelerate transformation and sustain business growth with a unified digital platform designed to deliver exceptional experiences. It’s not ...