Avaya aims to create a truly saleable solution using whichever cloud solution ... Aircall also makes it very easy to set up a call center in minutes, and so includes a wide range of CRM, help ...

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.

With these use cases, Grubb has seen big advancements in AI for contact centers in recent months. The trend will continue throughout 2025, improving both customer experience and the government agent ...

Needham made Verint Systems (NASDAQ:VRNT) it top pick for 2025 and added it to the Needham Conviction list, while ...

Last year, the organization successfully moved to a flexible, cloud-based foundation that unlocks AI-powered solutions like conversational IVR, voice biometrics, call back assist, and real-time sp ...

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...

SEAMLESS AI Call Centre Solutions features three distinct software products supported by massive data analysis capabilities, enabling financial enterprises to offer their users an unparalleled ...

Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...

Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

CURRENC Group (CURR) announced the launch of its SEAMLESS AI Call Centre Solutions, a suite of AI-powered tools designed to reduce costs, ...