Microsoft launched Microsoft Contact Center Intelligence in public preview in a move that keeps existing systems in place, but adds an agentic AI layer that can add context to customer conversations.

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Disney to ditch Slack after security breach, will move to Microsoft Teams. The entertainment company reportedly issued a memo to staff that a migration away from Slack’s collabo ...

Avaya is putting the spotlight on innovation at GITEX Technology Week, hosting for the first time ever a live Snapathon event at the show. Leading development partners from around the world have been ...

Avaya provides cloud communications and workstream collaboration services, specializing in unified communications (UCaaS) and AI-powered contact center (CCaaS) platforms that help businesses manage ...

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avatarin leverages Avaya tandem care approach and new Avaya Infinity capabilities to pioneer physical AI deployments in travel, government, and retail Avaya, a global leader in enterprise software ...

Avaya, a global leader in enterprise software solutions, today announced it has adopted Gemini Enterprise as its core advanced agentic platform, and Google Workspace as its primary collaboration and ...

Avaya is reportedly offering voluntary exit packages to all employees as it becomes the latest tech firm looking to save money by reducing staffing costs. The move is aimed at shedding "a lot of ...

Avaya's Avaya Infinity platform will support Model Context Protocol (MCP). Created by Anthropic, MCP is the open standard that allows artificial intelligence models to securely and reliably interact ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut through the noise. Delivering outstanding customer and employee experiences is ...

On Tuesday, Avaya launched its Avaya Infinity Platform. Over the past year and more, Avaya has largely focused itself around its top 1,500 customers which include large enterprises and public sector ...