A combination of technologies is pushing the aspirational “perfect store” closer to reality. Agentic AI is part of the story. But at least as important are cloud-based, integrated business suites ...
Every business has to find a way to stand out from the competition while keeping costs in check. Today, many are looking to enterprise service management as a way to increase their competitive edge by ...
The POI 2025 Consumer Goods Enterprise Planning (EPx) and Retail Execution (RetX) Vendor Panorama Report, released by the Promotion Optimization Institute Monday, honors SAP with 10 best-in-class ...
I’ve been in the customer experience technology space long enough to remember when integrating two systems was considered a major victory. Today, I’m watching organizations grapple with something far ...
Die Spielregeln im B2B-Geschäft haben sich grundlegend geändert. Moderne B2B-Kunden erwarten heute für Routineaufgaben einen intuitiven, digitalen Self-Service, wie sie ihn aus dem Privatleben kennen.
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