Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

Gong, the leading revenue AI company, today announced that it has been selected by Zendesk, a pioneer and market leader in ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support ...

Discord claims that the attackers are circulating inaccurate information about the breach of a customer service provider as ...

Explore CSA's AI Trustworthy Pledge, its four principles, and how a Zendesk case study demonstrates governance, privacy, and ...