Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. Exceptional customer ...
Zappos made its name as an online-only footwear retailer, but its next steps will take the brand firmly into the physical world. The “Friends with Benefits Road Show” will finally allow Zappos’ loyal ...
In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...
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