Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

CAE offers comprehensive maintenance technician training on a full suite of OEM programs, including Bombardier, Dassault, ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

Australians are losing an average of $16,000 to SIM swap fraud as telcos struggle to implement even basic security. Here’s ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

MAULDIN, S.C. (FOX Carolina) - Samsung Electronics America said it is expanding with a new call center facility in Mauldin.

Yet coming from Shakorie Davis, president of Next Generation Construction – fifth among 2025 Crain’s Cleveland Business Fast ...

EAM-Mosca has officially unveiled a new website. The feature-rich digital resource is designed to educate, answer questions, ...

As I am working on the lists of remote job leads most days of the week, I come across a ton of companies I've never hear ...

We're sharing the latest trends in scams targeting older adults, new safety tools, and tips for how to spot and avoid ...

Full Spectrum Technology Group announced today the acquisition of Automated Environments, a Berkeley-based home automation company serving the East Bay since 1992. The transaction, which closed on ...