BT is not only one company which is planning automation in full swing. The Swedish payments firm Klarna is also taking ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

San Diego's North Island Credit Union joins a growing number of institutions that are prioritizing AI technology to ...

BT CEO Allison Kirkby warned that AI advancements could lead to further job cuts beyond the 55,000 already planned by 2030.

Klarna launched an AI-powered CEO hotline, enabling 100 million global consumers to provide direct product feedback in a ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...