Success comes when customers feel their institution understands and responds to their needs in the best way possible while still keeping that personal touch.

Only 2.3% of AI-generated images of dentists featured Asians, despite the fact they make up 22% of the profession. About 9.6% of nurses are Latino, but 0% of AI-generated images reflected them. As ...

The relentless march of artificial intelligence (AI) is not confined to Studio Ghibli memes and automated email responses. It ...

The data reveal that countries with stronger digital infrastructure, such as e-Government services, open data initiatives, ...

Virgilio Almeida and coauthors explore the (false) tension between regulation and innovation, arguing that democratic regulation can ensure that citizens have a role in shaping algorithmic ...