People are increasingly using AI chatbots for emotional and psychological support. Now, companies are using it to support ...

Centurion is among a select group, as a recent survey from Kudos found that 40% of North American organizations are actively ...

Austin Emergency Center will pay $429,231 to settle false claims allegations of overbilling for COVID-19 tests and ...

Austin Emergency Center has settled with the U.S. for $429,231 over claims of COVID-19 test billing fraud and up-coding ...

The issue was first made public in July, and according to city leaders, test results show the building is safe for employees ...

ICE’s acting CIO, Dustin Goetz, said the agency will need more personnel as it seeks to meet sweeping deportation and ...

After a KBTX investigation prompted Blinn College to ask its Vice Chancellor of Human Resources and Title IX to resign, the ...

Federal prosecutors alleged that Daniel Rikkels, a 55-year-old Chula Vista resident, took a cut of the benefits that he coached and otherwise helped the veterans obtain, receiving “millions of dollars ...

Threat environments have become more complex, especially with the rise of generative AI and the rapid commercialization of the cybercrime ecosystem. Enterprises have also long str ...

Northern Kentucky University is set to implement a new policy starting Jan. 1 that will require administrators, staff, ...

Careful evaluation helps companies choose the right software, reduce risks, improve efficiency, and drive smarter long-term ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of agent development, continuous improvement, and customer satisfaction.