The Convenience Economy: Why Making Life Easier For Customers Is Your Biggest Competitive Advantage

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

For Home Service Providers, Timely Review Response Beats Heavy Ad Spend

Marketing starts with trust. And you build trust faster and cheaper through active reputation management than by simply ...

AT&T is suffering from an alarming customer problem

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

How AI is Changing Social Security Customer Service

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...
Upstate Business Journal

Samsung opens new customer service call center in Mauldin

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

How My Dishwasher Hunt at Lowe’s Became a Master Class in Missed Moments

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.
Engadget

Discord users' IDs and data compromised in customer service provider hack

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...