Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Bank business, customer base, and the expansion of both physical and digital networks are growing, with a focus on electronic ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

"The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over ...

Durée Ross is the CEO & founder of Durée & Company, a results-driven public relations and marketing agency.

A McDonalds employee shot a customer complaining about the slow service of the Florida store’s drive-through. According to ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

Customer experience is truly tested in moments of friction — when customers face challenges and seek swift, seamless support.

“Thank you for bringing to our attention the challenges SM was experiencing. Upon learning of her situation, an investigation ...