After dealing with a deployment problem with glucose monitors earlier this year, interim CEO Jake Leach said improving customer service has also been a focus for the company.

Be that as it may, in its latest quarterly report, which came after the bell on the same day, Microsoft reported that it beat Wall Street estimates and that Azure's income grew by about 40%. Still, ...

How many spam calls have you gotten so far today? Unwanted robocalls are Americans' number one consumer complaint, and CBS ...

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

Agents can now use Mavis to search for a customer and find important information, such as their cover entitlements, which can ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...