specifically as it relates to Avaya Experience Platform, its cloud-based contact center offering in which the company has been placing its bets. Avaya referred to its financial restructuring as ...

Avaya Spaces, and its Contact Center as a Service (CCaaS) suite. Cloud, as opposed to premise-based solutions, aren’t locked into one geography, so channel efforts can’t be either, Kuzak said.

A schematic and glossary of the phone, its buttons and icons is available on the Avaya J179 Phone page. If you have any further questions about setting up or using other features of your desk phone ...

and it’s the combination of the two mindsets that makes him the perfect leader for Avaya. In our discussion, he shared his view on AI and how it must deliver value in the contact center.

From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.