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When the AI Copilot Is Talked About Like a Colleague
CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...
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Wireless Service
Business executives question why enterprise services cost so much more per user than consumer service does.
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Should Enterprises Use An MVNO Such As Cricket or Mint Mobile?
As mobile/cellular services become commoditized and coverage improves, enterprises should do the following: Stop providing guest WiFi – I wrote about this a few weeks ago as seen here. Stop paying $40 ...
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Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Raj Gajwani (Gajwani): I can give you my opinion about whether [AI] agents will fully replace customer service, augment it or expand it, but in truth, I'm speculating, and everybody is speculating.One ...
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wireless-connectivity.jpeg
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How Call Testing and Monitoring Enhances Telephony and CX for Brands
Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.
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Amazon Ads
Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.
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EdgeRunner AI
Also, Amazon Ads announces an SQL generator, CallTower acquired Inoria, and Logitech partners with NVIDIA and Inworld AI.