Telephone triage — taking calls from individuals seeking diagnosis — is a staple of medical practice. It is an undertaking which is full of risk. A study of the accuracy of diagnosis during telephone ...

The potential value of telephone triage for patients and for the NHS have been the focus of a new English study. It concluded that patients who receive a telephone call-back from a doctor or a nurse ...

Telephone triage is an essential component of today's oncology practice, and it has grown in importance as the care of patients with cancer has transitioned from the inpatient to the outpatient ...

Hundreds of GPs are asking patients to prove they need face-to-face appointments in a three-minute telephone call, before they see them. Our verdict We haven’t seen evidence that GPs are asking ...

Telephone triage can cut 60% of the cost of your GP consultations, but it is easy to get wrong, says expert Sally-Anne Pygall With rising patient expectations, practices are commonly using telephone ...

Telephone triage has emerged as a pivotal component in modern primary care services, streamlining patient management and improving the allocation of healthcare resources. By enabling trained ...

With ever-increasing workload GPs must use any tool available. My experience of a variety of methods of telephone triage, both in and out of hours, has convinced me that it really can work. The ...

It may seem like teletriage services send everyone to the emergency department, but that’s not the case in Saskatoon, according to a recent study. Yet, with limited independent reporting on these ...

The death of a woman with a history of suicide attempts raises concerns over guidance in the national NHS pathways telephone ...

From the headlines that followed publication of the National Ambulance Survey results this month, you might have thought the service was in serious danger. Critics were quick to criticise ambulance ...

That said, practices who take the advice will need a way to accommodate, in a timely way, patient requests to be seen as soon as possible. I have experienced frustration with a dermatology office’s ...

Demand for general practice appointments is rising rapidly, and in an attempt to deal with this, many practices have introduced systems of telephone triage. Patients are phoned by a doctor or nurse ...