For both discrete and OEM manufacturers, the shift is on to a more service-oriented way of doing business. Manufacturers are finding themselves focused more on customer engagement than product ...

There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

In the manufacturing industry—a space characterized by intricate supply chains, rapid technological advances and high-stakes operational demands—what happens after a product is sold can be just as ...

Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

“Elastic Cloud” allows for real-time management of materials and equipment destined for installation or servicing at even the most remote oil and gas fields. Advanced computing technology goes beyond ...

CARY, N.C.--(BUSINESS WIRE)--Cornerstone Building Brands, Inc. (NYSE: CNR), the largest manufacturer of exterior building products in North America, is proud to announce that Sandy East, Vice ...