CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

The 1996 Telecom Act requires, among other things, that incumbent communications providers offer their services at a cost-based wholesale rate. Mint Mobile is an example of a MVNO which uses T-Mobile ...

Raj Gajwani (Gajwani): I can give you my opinion about whether [AI] agents will fully replace customer service, augment it or expand it, but in truth, I'm speculating, and everybody is speculating.One ...

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The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

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