Zendesk pricing plans start at just $19 per user, per month for the Support and Sell platforms, which are aimed at providing sales and customer service functionality functionality. On top of that, ...

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Zendesk Support is an advanced helpdesk solution with some amazing features, but the user interface is a bit complex for small-scale organizations. There's no free plan or trial available, but a ...

Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of ...

One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration) and — especially over messaging apps — as a ...