Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Eggemeier says that many of these new upgrades are powered by GPT-5, OpenAI’s current flagship model. (Zendesk is one of OpenAI’s top customers.) According to Eggemeier, GPT-5 has dramatically ...

TELUS International TIXT recently partnered with Zendesk, which specializes in agentic AI-powered service solutions, to deliver best-in-class customer experiences with cutting-edge technology infused ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ As part of this collaboration, Zendesk will integrate TELUS ...

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(RTTNews) - TELUS Digital Experience (TIXT) Wednesday has announced a strategic collaboration with Zendesk to integrate AI-powered customer service solutions with global CXM expertise. This ...

Gong, the leading revenue AI company, today announced that it has been selected by Zendesk, a pioneer and market leader in delivering agentic AI-powered service, to accelerate how it launches and ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...