COLUMBIA, S.C. - Yesterday we celebrate the companies with the best customer service. Today, it's the worst. First off and most importantly I want to stress that while this piece is highly subjective ...

The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and ...

SEATTLE -- Yesterday we celebrated the companies with the best customer service and two local companies were on the list! Today, it's the worst. First off and most importantly I want to stress that ...

Have you ever been confident in your customer service quality, only to receive feedback revealing that your customers feel otherwise? Suddenly, the top brands are doing everything right, and you’re ...

Customer waiting at counter in empty McDonald's - Viktorya Telminova/Shutterstock Have you noticed that the service at many fast food chains isn't, well, all that good? We can confirm you're not ...

TAMPA, FL -- First off and most importantly I want to stress that while this piece is highly subjective and not a reflection of any views held by this news station or our parent company, there was a ...