Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the release of Aspect ...

Today's economic situation is forcing many organizations to modify their views regarding the contact center, with customer service increasingly seen as the final opportunity for customer retention, ...

WATERLOO, Ontario, Sept. 15, 2016 /CNW/ -- OpenText™ (NASDAQ: OTEX, TSX: OTC), a global leader in Enterprise Information Management (EIM), today announced that analyst firm Forrester Research, Inc.

), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will ...

Pelorus Associates predicts that global demand for contact center and back-office workforce management solutions will reach $820 million in 2024, up from $605 million in 2019. Growth drivers include ...

FRANKLIN, Tenn. & PRAGUE--(BUSINESS WIRE)--ZOOM International, a provider of omnichannel customer experience and workforce optimization (WFO) software for contact centers, today announced major news ...

DUBLIN, Feb. 21, 2020 /PRNewswire/ -- The "2019-2020 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. Demand for traditional workforce ...

inContact announced plans to acquire Uptivity and sell the Uptivity WFO suite to non-inContact ACD customers. The holy grail of a fully-integrated cloud contact center suite continues to drive ...

), a leading provider of cloud contact center software, and Calabrio, a leading provider of customer engagement and analytics software, today announced a strategic partnership in which Five9 will ...