Delivering exceptional customer support in telecommunications has become a key differentiator for leading brands. Top-performing telco companies have not only achieved dominance by consistently ...

When you use your mobile phone, the Internet at your house or anywhere at your business, your work, or consume music, video, image, and text content,you're interacting with telecommunication systems.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. As the telecom industry goes ...

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...

First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s intelligent ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

Artificial intelligence will make telecom networks self-healing and improve customer services, telecom secretary Neeraj Mittal said on Saturday. Speaking at the India Mobile Congress 2025, Mittal said ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...