A ComEd customer was denied a claim for damage to his electrical system caused by a melting smart meter, despite a history of melting meters and a 54% increase in smart meter complaints this year. Man ...

Inside the Investigations: Austin Water smart meter complaints News The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike ...

ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Patricia Nilsen, President and CEO of NYSEG and RG&E, joined Voices to discuss continued complaints from customers about smart meters.

Gary Damiano of Belmont knows one thing. His PG&E bills have been higher since his smart meter was installed in July. "There was no change in any of our usage at home. We didn't add any major ...

SAN DIEGOSAN DIEGO — Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water Department.

BUFFALO, N.Y. (WKBW) — New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) have announced the launch of "Usage Alerts" for customers with smart meters. According to NYSEG, ...