Traditional methods of understanding public sentiment in cities such as surveys and interviews often lack scale, timeliness, ...

In the modern world of digital technology, companies are always looking for ways to enhance customer relations. Traditional ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Consumers are feeling gloomy about the economy right now… and the University of Michigan’s awful Consumer Sentiment Report ...

Sentiment analysis promised to unlock the secrets of customer feedback, but outdated methods have left us with shallow insights and oversimplified charts. With the rise of advanced language models ...

Researchers found that from 2013 through the end of 2022, Republican and Southern regions of the United States showed ...

At Quant Strats 2025, financial experts shared how automated data ingestion, sentiment analysis and advanced forecasts are ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

A new analysis of social media posts finds public support for solar energy remains high, though that support declined significantly from 2016 to 2022. The study also found solar power has become an ...