Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

SINGAPORE — As e-commerce continues to grow in the Asia-Pacific region, so too are the efforts of online merchants. In a bid to gain an edge over the competition, online vendors are providing new ways ...

Netop has integrated its Live Guide live chat software with Zendesk, a customer service platform that enables support agents to receive, process, and respond to service requests. This powerful ...