Add Yahoo as a preferred source to see more of our stories on Google. These days, they say "no" is a complete sentence, but is no response actually a response? After all, might it be a way to align ...

Travel companies are increasingly using "no-reply" emails, which frustrates customers needing assistance. Experts warn that "no-reply" emails can be perceived as poor customer service and may even be ...

These days, they say "no" is a complete sentence, but is no response actually a response? After all, might it be a way to align yourself with an older adage: "If you don't have anything nice to say, ...

When Eileen Landauer's hotel in Jasper, Alberta, was evacuated because of a wildfire last summer, she faced more than a battle with her online travel agency for a refund. Landauer, an accountant from ...