Microsoft says they have discovered new attacks conducted by the Russian state-sponsored Nobelium hacking group, including a hacked Microsoft support agent's computer that exposed customer's ...

Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Microsoft, on Wednesday, disclosed that on December 29, a security researcher notified the company of a massive database error that left 250 million customer records ...

The trove of information is potentially a scammer’s bonanza. Misconfigured Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...