Along with customer experience, employee experience has risen to the top of business minds — and such concern is more than justified. Keep in mind this formula: Happy employees = Happy customers ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

Jargon about “personalizing content” or “unifying digital experience” speaks to technique, not the substance of an experience. Time to get real in CX. There is a terminology arms race in customer ...

Does your company thank job applicants for their time and try to give them a good experience? If not, you should reconsider. Consider what 4,000 respondents told CareerBuilder in a recent survey: A ...