Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

ROCHESTER, N.Y. — Despite a year-long News10NBC Investigation and assurances from the CEO of RG&E that things are turning around, the billing and customer service issues at the utility continue. Over ...

What happened?Technology website Ars Technica filed a Freedom of Information Act request with the FCC to get access to all the complaints lodged against Internet service providers in 2015 and found ...

If you’re having issues with your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Television hasn't always had the best customer service. Scores of viewers might tell you that TV and networks don't respond - or at least not quickly enough -- to their problems: the cancellation of ...

LITTLE ROCK -- The Arkansas Public Service Commission staff reported Tuesday that Summit Utilities Inc. has cleaned up its billing errors and customer service problems, though staff called on the ...